One of the ways you can tell that a society is becoming more advanced is the specialisation of labour. That means that it goes from a community where everyone more or less takes care of themselves individually, to a place where everyone has a more specialised trade. So, instead of everyone doing a little bit of everything, you have a blacksmith, a farmer, a carpenter, etc. Businesses are like this too: at first, all of your employees have to be able to do a bit of everything, but over time you grow and develop into separate departments who all work together as part of a greater whole.
But what happens when technology renders a job no longer necessary? We don’t have milkmen or lantern lighters anymore, but what happens when this kind of obsolescence happens to a department in a company?
Will it happen to Human Resources? Employee Self Service: The Future of HR?
In the past, it was necessary to have an entire department dedicated to keeping track of employee information, Human Resources is what we usually call it. If you need to get your banking information changed, if you got married or divorced and need your name altered, or if you moved and needed your address updated you, would go to HR, fill out some paperwork, and wait for someone in the department to input your updates.
The technology that business runs on has shifted dramatically though, and most businesses operate on a single computer network. With integrated software, it’s possible to promote employee self-service. What that means is that if you have to do any of the things mentioned above, you simply log on with your company password, go to your profile, and change the information yourself. There’s no paperwork to fill out, no waiting on the change to be made, you simply log in, fix the issue yourself, and get back to work.
Changing The Way You Do Business
While there’s something to be said for doing things the old-fashioned way, employee self-service allows businesses to streamline their operations, and it cuts down on the amount of work and time that the HR department does have to do. The question that has yet to be answered is whether this self-service option is going to free up HR to tackle big problems, or if it’s going to render HR as a department obsolete.
If you’d like more information on employee self-service and on our integrated business software that lets you achieve more with less effort, simply contact us today!